How do I Know Which Product is Right For Me?
Our team of professionals is available to provide personalized assistance to help you choose the right product based on your needs. You can also browse our product listings for detailed information on each item.
What are the different ways to place an order?
You can place an order online through our website, over the phone with our customer service team, or by visiting our physical store.
Is Insurance Accepted for Payment?
Yes, we accept many insurance plans for payment. Our team can assist you with insurance guidance and coverage options for DME products.
How long does shipping take?
Shipping times vary depending on the product and shipping method chosen. We strive to provide efficient and timely delivery for all orders.
What is your return policy?
Our return policy varies depending on the product and circumstance. Please refer to our return policy page or contact our customer service team for more information.
How do I use the product I purchased?
Each product comes with detailed instructions for use, and our team can provide additional guidance if needed.
Is training offered for certain products?
Yes, we offer training sessions for some products, such as CGMs and mobility aids, to ensure proper usage and care.
What is the history of SGA Healthcare?
SGA Healthcare was established in 1999 and has since grown to become a leading DME provider, committed to quality service and customer satisfaction.
What certifications does SGA Healthcare have?
We are a Medicare and Medicaid-approved provider, and we adhere to industry standards for quality and safety, including accreditation by the Accreditation Commission for Health Care (ACHC).
What does my health insurance policy cover?
It’s important to review your policy documents to understand the specifics of your coverage. Typically, health insurance covers a range of services, including doctor visits, hospital stays, prescription medications, and preventive care. Make sure to check for any exclusions or limitations in your policy.
How does the deductible work in health insurance?
The deductible is the amount you must pay out-of-pocket before your insurance coverage kicks in. For example, if your deductible is $1,000, you’ll need to pay that amount before your insurance starts covering eligible expenses. After reaching the deductible, you may be responsible for coinsurance or copayments.
What is the difference between coinsurance and copayment?
Coinsurance and copayment are both ways that you share costs with your insurance provider. Coinsurance is a percentage of the total cost of a covered healthcare service, while a copayment is a fixed amount you pay for a covered service. Understanding these terms helps you know how much you’ll be responsible for when seeking medical care.
Does my health insurance cover preventive services?
Many health insurance plans cover preventive services at no additional cost to you. This may include vaccinations, screenings, and annual check-ups. Check your policy to see the specific preventive services covered and ensure you take advantage of them for a healthier life.
What warranties are provided with medical equipment or devices?
The warranties for medical equipment can vary based on the type of device and manufacturer. It’s essential to review the warranty documentation accompanying the equipment to understand coverage, duration, and any conditions that may void the warranty.
How long is the warranty for prescription medications?
Medications typically don’t come with warranties in the traditional sense. However, pharmaceutical companies may provide guarantees of efficacy or financial assistance programs for specific medications. Patients should consult with their healthcare provider or pharmacist for information on medication guarantees.
Do healthcare facilities offer warranties for surgical procedures?
Surgical procedures are not typically covered by warranties, but healthcare facilities often have policies regarding postoperative care and potential complications. Patients should discuss these aspects with their healthcare provider before undergoing any surgical procedure.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!