Effective Date: [January 2nd 2025]
At SGA Healthcare, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health‑related information. This policy explains how we collect, use, disclose, and safeguard your data when you visit our website (https://sgahealthcare.com) or interact with our services.
1. Who We Are
SGA Healthcare provides durable medical equipment (DME) and related support services. As part of our operations, we may collect information that identifies you personally or relates to your health in order to fulfill orders, verify insurance, or provide care coordination.
2. Information We Collect
We may collect the following information when you visit our website or use our services:
- Personal information: Name, address, phone number, email, date of birth
- Health information: Prescriptions, medical diagnoses, provider details, insurance documentation (Protected Health Information — PHI)
- Technical information: Browser type, device identifiers, IP address, and cookies used for basic site analytics and security
- Order‑related information: Products requested, payment status, and shipping details
We collect only the information necessary to process your request and comply with healthcare regulations.
3. How We Use Your Information
Your information is used to:
- Process and fulfill DME orders
- Verify insurance eligibility and coordinate with your healthcare providers
- Communicate order updates and respond to your inquiries
- Improve our website and services
- Meet legal, regulatory, and accreditation requirements
We will never sell your personal or health information.
3.1 . Consent to Receive SMS Messages:
When you opt-in to receive SMS communications, we collect your phone number and necessary contact information. This data is strictly for communication purposes and will not be shared with third parties for marketing. We are committed to protecting your privacy and securing your data.
3.2. SMS Message Frequency and Fees:
The frequency of SMS messages may vary depending on the type of communication. Standard message and data rates may apply based on your carrier's plan, and these fees can differ for domestic and international messages.
3.3. SMS Opt-In:
By providing your phone number and opting in, you agree to receive text messages from our organization. Message and data rates may apply, and message frequency will vary.
3.4. SMS Opt-Out:
To stop receiving text messages, reply "STOP" to the number from which you received the message. Upon receipt of your "STOP" message, you will no longer receive further text messages from us.
3.5. SMS Privacy Policy:
SGA Healthcare maintains stringent privacy policies. Personal information of our users and members will not be shared, sold, rented, released, or traded to third parties for marketing/promotional purposes without prior consent or a legal obligation. This policy excludes text messaging originator opt-in data and consent, which will not be shared with any third parties. No mobile opt-in data will be shared with third parties.
4. Protected Health Information (PHI) and HIPAA Compliance
SGA Healthcare follows the standards set forth by the Health Insurance Portability and Accountability Act (HIPAA).
Your PHI is protected through administrative, technical, and physical safeguards. Access to PHI is limited to authorized personnel who require it to perform their duties.
You have the right to review, amend, or receive a copy of your PHI as outlined in our Notice of Privacy Practices, available upon request.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and improve performance.
Cookies may remember your preferences or help keep you logged in.
You can adjust your browser settings to disable cookies; however, some site features may not function properly.
6. Third‑Party Services and Data Sharing
We may share limited information with trusted third parties such as:
- Insurance providers and healthcare partners (for coverage verification)
- Billing and logistics vendors (for payment and delivery)
- IT service providers (for website hosting and maintenance)
All third parties handling your PHI are required by law and by contract to maintain strict confidentiality and data protection standards.
7. Data Security
We use secure servers, encryption, and access controls to safeguard your information.
Despite these precautions, no online transmission is 100% secure, so we encourage you to avoid sending sensitive health details via unsecured email.
8. Your Rights
You have the right to:
- Request access to your personal or health information
- Ask for corrections to inaccurate information
- Request that we restrict or limit how your information is used or disclosed
- Withdraw consent for certain communications
- File a privacy complaint with us or directly with the U.S. Department of Health and Human Services (HHS)
To exercise these rights, contact our Privacy Officer at sundar@sgahealthcare.com or call (407) 287-6735
9. Data Retention
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law and accreditation standards.
10. Changes to This Policy
We may update this Privacy Policy periodically. The “Effective Date” above reflects the latest revision.
Material changes will be communicated via our website or direct notification.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Privacy Officer
SGA Healthcare LLC
Address & Contact Info:
2130 Michigan Avenue,
Kissimmee, FL 34744
Phone: 407-287-6735
Fax: 407-287-6740
Emails: Intake@sgahealthcare.com